Upcoming Cloud Maintenance - November 5, 2023

We will be performing a significant software upgrade on a portion of our Houston, TX datacenter cloud environment beginning at 10:00 AM EST on Sunday November 5, 2023. During this time, all servers will be powered down while the maintenance is underway.

Powering down the servers will allow for the networks they are hosted on to be rebooted onto the new operating system version. This will result in a brief downtime for your website and email services. We anticipate the total downtime for website and email services to be approximately 120 minutes. Although it's possible that the actual downtime could be more or less than that estimation.

When restored, we expect that everything will operate exactly as they did prior to being powered down. While there is not a significant risk of data loss associated with the work that we will be performing, out of an abundance of caution we do encourage all customers to take this opportunity to make a backup of their data (to be stored offsite). If you'd like assistance from our technical support team in performing these tasks, please do not hesitate to submit a ticket and we will be more than happy to assist you.

We did previously perform a portion of these upgrades on Sunday October 29, 2023. However, due to some unforeseen technical limitations that required significant time to investigate, we were not able to complete the upgrades on our entire environment at that time.

If you have any questions related to this maintenance notification, please do not hesitate to contact us.

Thank You,

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Engineering Department

Tuesday, October 31, 2023

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