Scheduled Maintenance March 29 - Atlanta (Resolved)
Priority - Medium
  • Affecting System - Network infrastructure
  • In an ongoing effort to maximize datacenter efficiency and reliability, we are currently in the process of physically relocating portions of our network infrastructure in our Atlanta, GA facility. 

    We've scheduled a portion of this migration process to occur during a 3-hour maintenance window beginning at 11:00PM EST on 3/29/2018 and ending at 2:00AM EST on 3/30/2018. We expect some minor disruption of service to the backend network during this time and have scheduled it late at night for this reason. Any downtime should be brief and intermittent and we do not expect any sustained outages.

    We will be performing very minor work on the public network as well, but do not expect it to be service-impacting. If you have any questions or concerns - or if you do experience any residual issues on March 30 from this event - please let us know. Thanks,

    Kevin
    Powered By Fish

  • Date - 03/27/2018 23:07 - 04/04/2018 14:18
  • Last Updated - 03/27/2018 23:22
Scheduled Atlanta and Dallas upstream link ma (Resolved)
Priority - High
  • Affecting System - Upstream network repairs
  • Start time: 8:00 PM EST 03/06/2018
    End time: 6:00 AM EST 03/07/2018
    Expected Outage/Downtime: 2 hours*

    As a valued customer, we are committed to keeping you informed about any changes in the status of your service with us. This notice is to alert you regarding maintenance we will be performing on our network on one of the upstream links on our Atlanta and Dallas backend networks.

    The purpose of this work is the replacement of a damaged fiber splice case. During this maintenance window, accounts hosted within our Atlanta and Dallas network will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 2 hours total. However, due to the complexity of the work, your downtime may be longer.

    Our network operations engineers will closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please get in touch with us.

    This work is scheduled with a Primary Date: 06-Mar 2018  2nd Primary Date: 07-Mar 2018  3rd Primary Date: 08-Mar 2018  Backup Date: 09-Mar 2018.

    We appreciate your patience during this necessary infustructure upgrade.

    Thanks,

    Kevin
    Powered By Fish

  • Date - 03/06/2018 20:00 - 04/04/2018 14:18
  • Last Updated - 02/27/2018 16:14
Firmware upgrade to cloud storage devices (Resolved)
Priority - Low
  • We will be a performing firmware upgrade on our cloud storage devices on Wednesday, October 26th, 1AM EST. This upgrade should resolves known issues in the current firmware.

    The maintenance window will take 2 hours. There should NOT be any disruption in the service during that time.

    However, there is a chance for the disruption of IO operation which may happen during the failover from one controller to the slave during the reboot of each controller after the upgrade. Each reboot should not last longer than 60 seconds (1 minute).

    Again, given the low risk of disruption of service along with the time of night that we will be peforming the update, we do not anticpante any impact to our clients. However, please contact us if you encounter any problems or have any questions.

    Thanks for your patience during this necessary infustruture improvement that will allow us to better server your needs in the future.

    Kevin Fisher
    Powered By Fish

  • Date - 10/26/2016 01:00 - 04/04/2018 14:18
  • Last Updated - 10/25/2016 11:54
Upgrading network switches (Resolved)
Priority - Medium
  • Affecting System - Network Switches and Software Updates
  • On this Friday September 26, 2014 @ 1:00am EST, we will be upgrading our switches with the latest software updates. During the maintenance window, you may lose connectivity to your website or server for up to two minutes while the updates are ran.

    Once completed traffic will begin to flow normally once again. We do not expect any additional outages outside of the 2 minutes; however, if you do not regain connectivity please contact us once the window has completed for additional assistance.

    Thank you for being a valued Powered By Fish customer.

  • Date - 00/00/0000 - 03/27/2018 23:06
  • Last Updated - 09/23/2014 12:28
Shared Server 2 Slow (Resolved)
Priority - Medium
  • Affecting Server - stingray.poweredbyfish.net
  • Early morning EST on 8/22/11 we experienced a brief traffic overload on our Shared Server 2 server. Clients may have noticed temporary speed reduction (aka: longer load times for all site pages). This issue has been addressed and resolved. Please contact support if you continue to have any issues.

  • Date - 08/22/2011 00:00 - 03/27/2018 23:07
  • Last Updated - 08/22/2011 23:29

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